Shipping & Returns Policy

Shipping & Processing Times

All Rose & Moksha jewelry is made-to-order with love. Please review the timelines below before placing your order:

• In-Stock Items: Ship within 4–5 business days.
• Custom Orders: Ship within 2–4 weeks.
• You’ll receive an email confirmation once your order has been processed and shipped.

If you need your order sooner, please email roseandmoksha@gmail.com, we’ll do our best to accommodate your request.

All orders are shipped via USPS or UPS. At checkout, you can select your preferred shipping method.

Returns & Exchanges

We hope you love your piece, but if not, we’re here to help. Rose & Moksha accepts returns within 30 days of delivery. To be eligible for a return, your item must be unworn and unused, in its original packaging with tags attached.

We only accept returns for purchases made on roseandmoksha.com or at a pop-up event. If you purchased from a retail partner or another website, please contact the original place of purchase for assistance.

To initiate a return, please email us at roseandmoksha@gmail.com with your order number and the product(s) you’d like to return. If your return is approved, we’ll send you a pre-paid return label and detailed instructions. Items sent back without prior approval will not be accepted.

Once your return is received and inspected, we’ll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If more than 15 business days have passed since approval, please contact us.
Please note that shipping and return shipping fees are non-refundable, and a flat $5 restocking fee will be deducted from your refund.

Custom orders are final sale and not eligible for return, exchange, or refund. Sale items and gift cards are also non-returnable.

If you wish to exchange an item, the quickest way is to return the original item and place a new order once the return is accepted.

Damaged Product / Wrong Order

We sincerely apologize if your order arrived damaged or if you received the wrong product—this is certainly not the experience we want you to have with Rose & Moksha.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away at roseandmoksha@gmail.com so we can evaluate the issue and make it right as quickly as possible.

Repairs

We stand by the craftsmanship of our jewelry.

• If your piece breaks within 30 days of purchase, we will repair it at no cost, as long as you have all original parts and pieces.
• After 30 days, repairs are subject to a $10 minimum repair fee.
• If beads, charms, or other components need replacement, you’ll be charged a small parts fee. We’ll provide an estimate before you ship the item back for repair.
• Customers are responsible for all shipping charges related to repairs.

To request a repair, please email roseandmoksha@gmail.com with your order details and a brief description of the issue.

Exceptions & Non-Returnable Items

• Custom or personalized orders (final sale)
• Sale items
• Gift cards

Contact Us

For any questions about your order, return, or repair, please reach out at roseandmoksha@gmail.com. We’re happy to help and ensure your experience with Rose & Moksha is as beautiful as the jewelry itself.