RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at roseandmoksha@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roseandmoksha@gmail.com.

Custom Orders are FINAL SALE.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REPAIRS
If your piece breaks within 30 days of purchase, we will repair at no cost as long as you have all parts and pieces.  If your piece breaks after 30 days of purchase, there will be a $10 minimum repair fee.  If beads or charms need to be replaced because they were lost, you will be charged a small fee for those parts.  We can give an estimate before you ship the repair to the shop.  Customer will be responsible for shipping charges.  To start a repair, please contact us at roseandmoksha@gmail.com.

EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.

Custom Orders are FINAL SALE.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at roseandmoksha@gmail.com.